> For the complete documentation index, see [llms.txt](https://suntracer2030.gitbook.io/phillip-wilkerson-technical-writing-portfolio/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://suntracer2030.gitbook.io/phillip-wilkerson-technical-writing-portfolio/writing-sample-8.md).

# Writing Sample #8

Upgrade notice and task to fix a previous release.

Dear \_\_\_\_\_\_ ,

Version 2.7.0 fixes a Version 2.6.0 issue with the two-factor authentication setup for \[Product Name].

Users experienced a lockout after delays longer than three seconds when selecting an authentication method. 

Here are the replacement instructions. 

1. Login to the \[Product Name] Support portal and download the version 2.7.0 installer from the **Updates** panel.
2. Run the installer. Version 2.7.0 completely uninstalls 2.6.0. The update also retains and transfers all user data to the new version.
3. Login to the \[Product Name] **Admin** panel and verify your user catalog and permission settings.

**Note:** Any new users who register for two-factor authentication will have unlimited time to select a two-factor authentication method and finish logging in.

If you have any issues, we’re here to help. The \[Product Name] implementation's 2.7.0 Release Notes and troubleshooting documentation are also available at \[URL].

***